Browse our shop, add items to your cart, and check out online. Once your order is confirmed, we'll prepare it and get it on its way to you.

We accept major credit/debit cards and other online payment options at checkout. If you'd prefer an alternative payment method, message us on WhatsApp or LINE and we'll help sort it out.

Yes — as long as your order hasn't been packed yet. Contact us on WhatsApp as soon as possible with your order number and we'll update or cancel it for you.

There's no strict minimum to shop with us, though very small orders may not qualify for free or discounted delivery. Delivery details are shown at checkout before you confirm.

We currently deliver across Osaka and nearby areas. Enter your address at checkout to instantly see if you're within our delivery zone.

Most orders are delivered the same day or within 24 hours, depending on your location and when you order. You'll always get an estimated delivery window at checkout.

Delivery fees depend on your location and order size, and are calculated automatically at checkout before you pay — no surprises.

Our delivery partner will try to reach you by phone. If you're unavailable, message us on WhatsApp or LINE and we'll help arrange re-delivery.

Yes. Every product we sell is sourced from trusted halal-certified suppliers, so you can shop with full confidence.

Fresh and frozen items are packed with proper insulation to maintain quality and hygiene from our storage to your door.

No. Family Halal Mart is a 100% halal grocery — we don't stock non-halal or mixed items, so every product on our shelves is safe to trust.

Reach us anytime on WhatsApp or LINE, or call our hotline. Our team responds quickly and will make it right.

If an item arrives damaged, missing, or incorrect, let us know within 24 hours of delivery with a photo where possible, and we'll arrange a replacement or refund.